Straight answers before you book mobile detailing in Burnaby.
Do you service my neighbourhood in Burnaby?
Yes — Arete Car Detailing covers all of Burnaby's neighbourhoods including Metrotown, Brentwood, Burnaby Heights, South Slope, Edmonds, and Burnaby Mountain. If you're in Burnaby, we come to you.
Can you detail near Deer Lake Park in Burnaby?
Absolutely. We regularly detail vehicles around Deer Lake Park and the surrounding South Burnaby area. It's a great spot to schedule a detail — whether at a nearby home, driveway, or parking area — especially after a muddy weekend on the trails.
What package do you recommend for rainy-season mud and forest debris in Burnaby?
Burnaby's wet winters and proximity to green spaces like Burnaby Mountain and Deer Lake mean interiors take a real beating from mud, pine needles, and moisture. We recommend our Full Detail package, which includes deep carpet shampooing, extraction, and a full exterior decontamination wash to handle everything the West Coast throws at your vehicle.
What package is best for regular maintenance in Burnaby?
For Burnaby drivers who want to stay on top of things, our Interior or Exterior maintenance packages are ideal on a monthly or bi-monthly schedule. Regular upkeep prevents the buildup of road film from Kingsway and Highway 1, and keeps your interior fresh between full seasonal details.
Do you detail SUVs, minivans, trucks, and luxury vehicles in Burnaby?
Yes — we detail all vehicle types in Burnaby including SUVs, minivans, pickup trucks, and high-end luxury and exotic vehicles. Pricing is based on vehicle size and condition, so use the See My Price tool to get an accurate quote for your specific vehicle.
Why do I need to click See My Price?
Every vehicle is different — a compact sedan and a full-size SUV require very different time and product investments. Clicking See My Price gives you an instant, accurate quote tailored to your exact vehicle size and the service you want, with no guesswork and no surprises.
Will the price change after I book in Burnaby?
No. The price you see when you book is the price you pay. We believe in honest, upfront pricing — what you're quoted before your appointment is exactly what you'll be charged after.
Do you upsell at the appointment?
Never. Our detailers focus entirely on delivering a great result for the service you booked. There are no pressure tactics or last-minute add-ons pushed at your door — just professional, focused detailing.
What does the satisfaction guarantee mean?
It means if something isn't right, we'll make it right. If you're not fully satisfied with any part of your detail, contact us and we'll return to address the issue at no additional charge. Your satisfaction is the standard we hold ourselves to.
Do you have a detailing shop in Burnaby?
Arete is a fully mobile detailing service — we don't operate a fixed shop. Instead, we bring professional-grade equipment directly to your home, condo, workplace, or wherever your vehicle is parked in Burnaby. It's detailing built around your schedule, not ours.
Do I need to provide water or power in Burnaby?
In most cases, no. Our mobile unit is self-contained with its own water supply and power source. If your service requires access to a tap or outlet, we'll let you know in advance — but for the vast majority of Burnaby bookings, you don't need to provide a thing.
Can you detail my car in a condo or apartment garage in Burnaby?
Yes — this is one of the most common booking scenarios in Burnaby, especially in high-rise neighbourhoods like Metrotown and Brentwood. We work in underground and covered parkades regularly. Just confirm there's adequate ceiling clearance for our equipment and check with your strata about any access requirements beforehand.
Can you clean a vehicle parked on the street in Burnaby?
Yes, street-side detailing is possible in Burnaby for many of our services. We'll confirm the setup works for your specific location when you book. A private driveway or parking stall is always preferred, but we're flexible and experienced working in a variety of urban settings.
Do you remove road grime and construction dust from carpets in Burnaby?
Yes. Between Burnaby's busy construction zones near Brentwood and Metrotown and the muddy runoff from wet-season commuting on Highway 1 and Kingsway, carpets take a real hit. Our interior packages include hot water extraction and shampoo to lift embedded grit, dust, and mud from every carpet surface.
Can you remove every stain?
We treat all stains thoroughly using professional-grade spotting products and extraction equipment. Most stains respond very well to our process. However, some deeply set or chemically bonded stains — such as old dye transfers or certain biological stains — may not lift completely. We'll always be honest with you about what's achievable before we begin.
Do you remove pet hair?
Yes — pet hair removal is included in our interior detail packages. We use specialized tools to lift embedded hair from seats, carpets, and cargo areas. If your vehicle has heavy pet hair buildup, we may note it during booking so we can allocate appropriate time.
How long does a Burnaby detailing appointment take?
Appointment length depends on the service and vehicle size. A basic interior or exterior detail typically takes 1.5 to 3 hours, while a full detail on a larger vehicle can take 3 to 5 hours. We'll give you an estimated timeframe when you book so you can plan your day accordingly.
Can you detail work trucks or fleet vehicles in Burnaby?
Yes — we service work trucks and commercial fleet vehicles throughout Burnaby. Whether you operate in construction, trades, or delivery, we can schedule regular fleet detailing to keep your vehicles presentable and well-maintained. Contact us to discuss a fleet program.
Can you clean rideshare or delivery vehicles in Burnaby?
Absolutely. Rideshare and delivery drivers in Burnaby put serious mileage on their vehicles and deal with constant passenger or cargo traffic. We offer interior-focused packages that are ideal for maintaining a clean, professional vehicle — and we can work around your driving schedule to minimize downtime.
What should I remove before the detailer arrives?
Please remove personal belongings, valuables, and any large loose items from the interior before we arrive. Child seats can be left in place if you'd like us to clean around them or remove them temporarily. The less clutter in the vehicle, the more thorough and efficient the detail will be.
Do you clean child car seats?
We clean the surfaces around and beneath child car seats, and we can remove seats temporarily to clean underneath if needed. For hygiene and safety reasons, we do not perform deep cleaning of the car seat itself, as reinstallation must be done by the parent or guardian in accordance with manufacturer guidelines.
What happens if it rains in Burnaby?
Burnaby is no stranger to rain, and we work through most weather conditions. For exterior services, we may reschedule if heavy rain is forecast, as it affects the quality of paint protection and drying. Interior services can proceed rain or shine. We'll communicate proactively with you if weather may impact your appointment.
Can you detail luxury vehicles in Burnaby?
Yes — we detail luxury and exotic vehicles regularly and treat every high-end finish with the care it deserves. We use paint-safe, pH-balanced products and soft microfibre materials throughout the process. If you drive a BMW, Mercedes, Tesla, Porsche, or similar vehicle in Burnaby, your car is in good hands.
Do you clean leather seats?
Yes. Our interior packages include leather cleaning and conditioning to remove surface soiling and restore suppleness to the material. Regular leather care is especially important in Burnaby's damp climate, which can accelerate drying and cracking if seats are left untreated.
Do you shampoo cloth seats and carpets?
Yes — hot water extraction shampooing of cloth seats and carpets is included in our interior detail packages. We pre-treat stains and use professional extraction equipment to lift dirt and moisture effectively, leaving surfaces clean and fresh without excessive drying time.
Do you clean exterior wheels and tires?
Yes. Wheel and tire cleaning is included in our exterior packages. We remove brake dust, road grime, and buildup from wheel faces and barrel surfaces, and dress tires to a clean, finished look. Burnaby's stop-and-go traffic on Kingsway and Canada Way is notorious for accelerating brake dust buildup on wheels.
Can you remove odors from a Burnaby vehicle?
Yes. We address odors at the source through thorough interior cleaning, extraction, and deodorizing treatment. Common Burnaby culprits — wet dog, food, mildew from damp gear, or stale coffee — are dramatically reduced or eliminated through our process. Severe odors may benefit from an additional ozone or enzyme treatment.
Do you clean vomit or biohazards?
Yes — we handle biohazard cleaning including vomit, urine, and similar situations using appropriate sanitation products and protective equipment. These situations are quoted based on severity. Please mention it at the time of booking so we can prepare properly and allocate sufficient time.
How do I pay?
Payment is collected at the time of booking through our secure online system. We accept all major credit and debit cards. There's no need to handle cash or payment in person at your appointment — it's all handled conveniently upfront.
Is there a cancellation fee?
We understand plans change. Cancellations made with sufficient advance notice are accommodated without penalty. Last-minute cancellations or no-shows may be subject to a cancellation fee. Full details are provided at the time of booking so you're never caught off guard.
Can you come today in Burnaby?
Same-day availability in Burnaby depends on our current schedule, but we do our best to accommodate last-minute bookings whenever possible. Check our online booking tool for the earliest available slot in your area — spots fill up quickly, especially on weekends.
What if I am not happy with something?
Your satisfaction is our priority. If anything falls short of your expectations after your detail, contact us promptly and we'll arrange to return and address the issue at no cost to you. We stand behind our work and want every Burnaby customer to be genuinely pleased with the result.
Is mobile detailing better than going to a shop in Burnaby?
For most Burnaby residents, yes. Mobile detailing saves you the hassle of driving to a shop, waiting around, and arranging a ride home — especially useful when you're commuting via the Expo line or working from home near Metrotown or Brentwood. You get the same professional-grade result delivered directly to your driveway or parkade on your schedule.
How often should I detail my car in Burnaby?
Burnaby's rainy winters, muddy trails, and congested commuter routes mean vehicles accumulate contamination faster than in drier climates. We recommend a full interior and exterior detail every 3 to 4 months, with lighter maintenance washes in between. Vehicles frequently used near Burnaby Mountain or Deer Lake Park may benefit from more frequent interior cleans.