Straight answers before you book mobile detailing in Ottawa.
Do you service Kanata and Barrhaven in Ottawa?
Absolutely — Arete Car Detailing services all Ottawa neighbourhoods including Kanata, Barrhaven, Orleans, Nepean, Gloucester, Centretown, Vanier, Stittsville, Manotick, and the broader Ottawa metro region. If you're in the Ottawa area, we can come to you.
Can you detail near Parliament Hill or Lansdowne Park in Ottawa?
Yes — our mobile detailing service is designed for exactly those situations. Whether you're parked near Parliament Hill during a workday or at Lansdowne Park for an event, we can schedule around your plans and have your vehicle looking pristine when you return to it.
What package do you recommend for Ottawa winter road salt and slush damage?
Ottawa winters are tough on vehicles — road salt from the Queensway and Hunt Club Road gets into carpets, corrodes door sills, and dulls paint fast. We recommend our full interior and exterior detail package, which includes a thorough salt removal from carpets and mats, a deep exterior wash, and paint decontamination to protect your vehicle through the rest of the season.
What package do you recommend for regular maintenance in Ottawa?
For Ottawa drivers who want to keep their vehicles in great shape between deep cleans, our maintenance interior or exterior packages are the perfect fit — frequent enough to prevent buildup from road grime, pollen, and daily commuting without the time and cost of a full detail every visit.
Do you detail SUVs, minivans, trucks, and luxury vehicles in Ottawa?
Yes — Arete details every vehicle type on Ottawa roads, from the family minivans of Barrhaven to pickup trucks hauling gear from the Gatineau Hills and luxury sedans driven by Centretown professionals. Our pricing is based on vehicle size and condition, so you always get a fair and accurate quote.
Why do I need to click See My Price?
Every vehicle and every situation is different — a compact commuter car parked in Nepean needs a different approach than a mud-caked SUV coming in from Osgoode or Greely. Clicking See My Price lets us generate an accurate, transparent quote based on your specific vehicle size and the services you need, with no guessing and no surprises.
Will the price change after I book in Ottawa?
No — the price you see when you book is the price you pay. We believe in honest, upfront pricing for every Ottawa customer, and we won't add fees at the appointment that weren't part of your original quote.
Do you upsell at the appointment?
Never. Our detailers come to do the job you booked, and that's exactly what they focus on. If we notice something during the detail that you might want to consider for a future visit, we may mention it once — but there's no pressure sales, ever.
What does the satisfaction guarantee mean?
It means if something isn't right with your detail, tell us and we'll make it right — plain and simple. We take pride in our work across every Ottawa neighbourhood we serve, and your satisfaction is the standard we hold ourselves to at every appointment.
Do you have a detailing shop in Ottawa?
Arete is a fully mobile detailing service, which means we bring all of our professional equipment directly to your Ottawa home, office, or parking location — no shop visit needed. This saves you time and fits seamlessly into your day whether you're in Kanata, Orleans, or anywhere in between.
Do I need to provide water or power in Ottawa?
In most cases, access to a standard outdoor water tap and a power outlet is helpful and appreciated. If you're in a location without access — such as a parking garage or street spot — just let us know when booking and we'll discuss options to accommodate your situation.
Can you detail my car in a condo or apartment garage in Ottawa?
Yes — many Ottawa clients in Centretown, Vanier, and other urban areas live in condos or apartment buildings without driveway access. We work with customers in these situations regularly and can often accommodate garage detailing with proper ventilation; just confirm with your building management and let us know the setup when you book.
Can you clean a vehicle parked on the street in Ottawa?
In many cases, yes — we can work at a street parking location depending on the services required and local parking rules. Reach out to us when booking and we'll confirm whether your specific Ottawa street location works for the services you've selected.
Do you remove road salt and winter grime from carpets in Ottawa?
Yes — Ottawa's heavy road salting through the winter months means salt crystals and brine get tracked deep into carpets and floor mats constantly. Our interior deep clean includes thorough extraction and shampooing of carpets and mats to remove salt residue, slush stains, and the gritty buildup that Ottawa winters leave behind.
Can you remove every stain?
We work hard to eliminate as many stains as possible using professional-grade products and techniques, and we achieve excellent results in the vast majority of cases. However, some stains that have set deeply into fabric over time — such as old coffee, ink, or certain dyes — may be significantly reduced but not always fully eliminated, and we'll always be honest with you about what's achievable.
Do you remove pet hair?
Yes — pet hair removal is one of the most common requests we receive, and our detailers use specialized tools and techniques to extract embedded pet hair from seats, carpets, and cargo areas. If your vehicle has heavy pet hair accumulation, we recommend mentioning it when booking so we can allocate the right amount of time.
How long does an Ottawa detailing appointment take?
Appointment times vary based on the package selected and the size and condition of your vehicle, but most standard details range from 1.5 to 4 hours. We'll give you an estimated time window when you book so you can plan your Ottawa day accordingly.
Can you detail work trucks or fleet vehicles in Ottawa?
Yes — Arete works with tradespeople, contractors, and businesses across Ottawa whose work trucks and fleet vehicles take a serious beating on job sites, gravel roads, and construction zones. Contact us to discuss fleet scheduling and volume options that work for your business.
Can you clean rideshare or delivery vehicles in Ottawa?
Absolutely — Ottawa's active Uber, rideshare, and delivery driver community keeps vehicles running long hours and accumulating passenger messes and high traffic wear fast. We offer flexible scheduling and maintenance packages that help rideshare and delivery drivers in Ottawa keep their vehicles clean, professional, and five-star ready.
What should I remove before the detailer arrives?
Please remove any personal valuables, important documents, child car seats if possible, and large items from the trunk or cargo area before we arrive. This lets our detailer focus entirely on cleaning every surface of your vehicle rather than sorting through belongings.
Do you clean child car seats?
We clean around installed child car seats, but we do not remove or reinstall them due to safety liability. If you'd like the area beneath and around the seat thoroughly cleaned, we recommend removing the seat yourself before the appointment so our detailer can access every inch of that area.
What happens if it rains in Ottawa?
Ottawa weather can be unpredictable, especially during spring and fall shoulder seasons. If rain is forecast on your appointment day, we'll reach out to discuss rescheduling or adjusting the scope of services — we never want to deliver a result that doesn't meet our standards, and exterior work in heavy rain simply isn't fair to you.
Can you detail luxury vehicles in Ottawa?
Yes — Arete's detailers are experienced with luxury and high-end vehicles and use products and techniques appropriate for premium paint, leather, and delicate trim materials. Whether it's a European sedan, a luxury SUV, or a performance vehicle, your car is treated with the care and respect it deserves.
Do you clean leather seats?
Yes — leather seat cleaning and conditioning is included in our interior detailing packages. We use quality leather-safe cleaners and conditioners to remove grime, restore suppleness, and protect the leather from Ottawa's dry winter air and summer heat.
Do you shampoo cloth seats and carpets?
Yes — hot water extraction shampooing of cloth seats and carpets is part of our interior deep clean service. This process lifts embedded dirt, salt residue, food stains, and odour-causing bacteria from the fabric for a genuinely fresh result.
Do you clean exterior wheels and tires?
Yes — wheel and tire cleaning is included in our exterior detailing packages. Ottawa's winter road treatments leave heavy brake dust and salt buildup on wheels, and we use appropriate wheel-safe degreasers to restore them and dress the tires to a clean, finished look.
Can you remove odors from an Ottawa vehicle?
Yes — odour elimination is something we take seriously, especially for Ottawa vehicles that have dealt with wet gear from the Rideau Canal trails, hockey equipment, fast food, pet smells, or cigarette smoke. Our interior deep clean addresses the source of most odours, and we offer additional odour treatment options for more persistent cases.
Do you clean vomit or biohazards?
Yes — we handle biohazard cleaning situations including vomit, and we use appropriate sanitation products to thoroughly clean, disinfect, and deodorize the affected areas. Please let us know at the time of booking so we can prepare properly and allocate the right products and time.
How do I pay?
Payment is collected at the time of booking through our secure online system, so there's nothing to handle on the day of your appointment. We accept all major credit and debit cards for a seamless, contactless experience.
Is there a cancellation fee?
We ask for reasonable notice if you need to cancel or reschedule your appointment. Please review our cancellation policy at the time of booking — we do our best to be flexible while also respecting our detailers' scheduled time.
Can you come today in Ottawa?
Same-day availability depends on our current schedule across Ottawa, but we often have openings — especially across the wider metro areas of Kanata, Nepean, and Orleans. Click See My Price and check available time slots, or reach out directly and we'll do our best to accommodate you quickly.
What if I am not happy with something?
Contact us right away — your satisfaction is our priority and we will make it right. Whether it's a missed spot or a concern about the finished result, we stand behind our work and will return to address any issues promptly and professionally.
Is mobile detailing better than going to a shop in Ottawa?
For most Ottawa drivers, mobile detailing is a significantly more convenient option — there's no driving across town on the Queensway, no sitting in a waiting room, and no coordinating a ride home from a shop in Nepean or Gloucester. We come to your home, office, or wherever your vehicle is parked and deliver a professional result on your schedule.
How often should I detail my car in Ottawa?
Ottawa's climate makes regular detailing especially important — harsh winters with heavy road salt, spring mud season, and summer pollen all accelerate wear on your vehicle's interior and exterior. Most Ottawa drivers benefit from a full detail twice a year — ideally once after winter ends and once before the cold returns — with maintenance cleans in between to protect their investment.